Support

We want to hear from you, and you can contact us for support, questions and discussions, about Markdown Monster.

Technical Support

For technical support, bugs, feature requests or general usage discussion, there are a couple of avenues available to you:

  • Bugs and Feature Requests (GitHub Issues)
    The Markdown Monster Github repository can be used to report bugs, feature requests and any focused usability questions. Github Issues provide our official bug tracking mechanism, so you can also see what issues are open and what we're working on.

    Github issues work best for concise bug reports and focused feature requests. Please try to be as concise as possible and provide bug reproduction steps as best as possible. Please keep any Issue to a single topic.

  • General Questions (Message Board)
    For more general questions, or open ended discussion of features, licensiong or perhaps questions about creating your own add-ins for Markdown Monster, the support forum provides a more open ended discussion forum. It's best suited to longer discussions or indirectly related issues to Markdown Monster's core feature set.

Licensing Questions

A common request is how to find your license information, for use with a new machine or a lost registration for an exiting machine.

License are machine registered which means the software needs to be registered on each machine. The registered.key file that holds your registered license only works on the machine that it was created on.

If you need to find your license/registration key for Markdown Monster, it can be found in one of the following:

  • Your original Confirmation Email Your original Email confirmation is sent from sales@west-wind.com and typically includes the product name in this format (depending on version):

    Markdown Monster 2.x (Order Confirmation)

  • Your Order History at store.west-wind.com
    If you placed an order in our Web store you can log into your account using your email address to retrieve your order history, along with license keys.

  • Still can't find it?
    If you still can't find your license key you can contact us at sales@west-wind.com and provide us with order information which can include email address, order number, name or company name.
    Note: We'll only confirm emails back to the original email address or same company addresses.


© West Wind Technologies, 1996-2021 • Updated: 07/06/21
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